Overview

Definitions

• Enterprise – X: Refers to the business entity registered with the Amsterdam Chamber of Commerce under registration number 83710671.
• Customer: Any person or business making use of the services or purchasing digital products from Enterprise – X.
• Digital Products: Predefined project management templates, associated documents, and dashboards distributed in Excel and/or Google Sheets formats, created and owned by Enterprise – X.
• Services: One-off services such as team coaching or consulting, and ongoing services like store development, design, maintenance, and consulting provided by Enterprise – X.
• Website: Refers to the website https://enterprise-x.com/.

Applicability

These terms and conditions apply to all products and services offered on the website of Enterprise – X, including the sale of digital products and the provision of consulting and development services to both consumers and businesses.

Prices

• All prices listed on the website are final and in Euros, excluding VAT.
• Prices for digital products are fixed and non-negotiable.
• Prices for services (one-off and ongoing) are quoted upfront. An additional 10% project reserve is applied to ongoing services.

Payment and Payment Term

• Payments for digital products must be made at the time of purchase.
• Payment for services is due within 14 days unless otherwise agreed in writing.
• Ongoing services are subject to a subscription or fixed-time contract, with the price determined by the agreed terms.

Consequences of Late Payment

If payment is not made within the agreed term, Enterprise – X reserves the right to suspend or terminate the service and may charge statutory interest on the outstanding amount.

Right of Recovery of Goods

Enterprise – X retains the right to recover any physical goods or materials provided to the customer in the course of service delivery if payment is not completed.

Right of Withdrawal

For services and digital products:

• Digital products: Due to the nature of digital products, they are non-refundable, and purchases are final.
• Services: Customers may withdraw from ongoing service agreements with a 4-week notice period. A penalty of 15% of the remaining service value will be charged in case of cancellation.

Reimbursement of Return Costs

Customers are responsible for any costs associated with the return of goods, except where services or products have been wrongly delivered.

Right of Retention

Enterprise – X reserves the right to retain any materials or deliverables in the case of non-payment until the outstanding balance is paid in full.

Delivery and Delivery Period

Digital products are delivered immediately upon successful payment. Services are provided based on the agreed timeline, which may vary according to the project or service.

Guarantee

Digital products are provided as-is, without any guarantee or warranty. Enterprise – X ensures that services are provided with reasonable care and professionalism.

Performance of the Agreement

Enterprise – X will perform services as per the agreed terms with the customer. Any changes to the scope of work may require additional fees or time adjustments.

Duty to Inform by the Customer

Customers must provide all necessary information required for the performance of the service, including project details, expectations, and any relevant documentation.

Duration of Service Agreement

Ongoing services may continue indefinitely unless terminated with a 4-week notice period, as stated above. One-off services end upon completion of the project or service.

Intellectual Property

All digital products and related intellectual property remain the exclusive property of Enterprise – X. It is prohibited to distribute, resell, or use the products for commercial or non-commercial purposes without explicit permission from Enterprise – X.

Confidentiality

Both parties agree to maintain confidentiality regarding all information exchanged in the course of the agreement.

Penalties

In case of violation of any term, particularly relating to intellectual property, Enterprise – X reserves the right to impose penalties, including but not limited to legal action and compensation for damages.

Complaints

Any complaints regarding products or services must be reported to Enterprise – X in writing within 14 days of the issue arising.

Giving Notice

Notices regarding cancellation of services or disputes must be provided in writing to Enterprise – X.

Liability of Enterprise – X

Enterprise – X is not liable for any indirect, incidental, or consequential damages resulting from the use of digital products or services. The liability of Enterprise – X is limited to the amount paid by the customer for the product or service in question.

Dissolution

Enterprise – X reserves the right to dissolve any agreement with the customer in the case of non-payment, breach of terms, or other justifiable cause.

Force Majeure

Enterprise – X is not liable for delays or failures in performance due to circumstances beyond its reasonable control, such as natural disasters, war, or government actions.

Changes in the General Terms and Conditions

Enterprise – X reserves the right to update or modify these terms and conditions at any time. Changes will be communicated through the website, and continued use of services or products implies acceptance of the updated terms.

Applicable Law and Competent Court

These terms and conditions are governed by Dutch law. Any disputes will be settled by the competent court in Amsterdam.